With my recent experience with Chip's Transmissions I highly recommend your shop to anyone needing their diesel transmission repaired. I needed information on rebuilding my 1999 Dodge Diesel Automatic Transmission. The truck had over 150,000 miles and was showing signs of a pending transmission failure. When I contacted you about the repair, you greeted me with a professional and sincere appreciation of my inquiry. You took the time to find out how I used the truck, the weight I pulled and any improvements your shop could make. You gave suggestions on money saving options without compromising the repair. Other transmission shops had offered a cookie cutter approach being evasive and vague when asked for details on their recommend repair. Unlike other shops I have dealt with, you completed the repairs in the agreed time, even though you found an additional part in the transmission that needed replacing. When I took delivery the comment was "your truck is running happy." I can not find a single word that describes it better. The transmission has performed flawlessly. What a difference! It has solid shifts and responds to changes in acceleration without hesitation. It is an automatic but has the response of a straight drive. Now when I pull my equipment trailer weighing over 10,000 lbs the truck responds better than it did before with less than half of that weight. To top it all off, I have seen a 2 miles per gallon increase in fuel mileage. What more could I ask for. A great repair from people I just met a reasonable cost and better performance and mileage to boot. It is my pleasure to share my experience with Chip's Transmissions. Your expertise, professional work and friendship are a valuable addition to my life.

You know, when you have to buy a transmission 400 miles from home, you're really "under the gun", because you know if a problem develops you sure aren't able to take it back easily. Fortunately for us, such a problem never arose. I don't think it's an accident that your work help up like it has. Quality is not an accident, it's a process that reflects directly on the person at the helm. Unfortunately for you, the distance between us prevents my bragging about the service I got to result in referred customers for you. Believe this; I have told the story about the broken transmission in the Smoky Mountains to a lot of people in Memphis. It usually comes up when someone remarks, "are you still driving that old Chevrolet"? "How many miles on it"? Of course when I tell them, "enough to get to the moon", they want to know if it's the original engine and transmission. On the issue of quality, let me share a quote from FedEx's Fred Smith. He was speaking to a large group of employees and basically said, "Satisfying the customer in this competitive world is not enough, we must DELIGHT them. Because although satisfied customers will probably stay loyal (emphasize probably), delighted customers multiply". Delighting customers means going above and beyond the industry norms, but the payback means the difference between survival and growth or demise. So much for rambling. I'm sure I speak for numerous customers who are also "delighted", but never took the time to say thanks. You know how it is, we're all so busy that we only tend to speak when it's something to complain about. Thanks for the great deal on a great transmission job!

Thanks for your excellent service, being so professional, so kind and so courteous. We feel like we have met new friends. You do everything...like perfect. Thanks again! Rockey & Gerry Poeta - Sevierville, TN

I just want to thank you very much for the 100 percent satisfaction and service that the whole staff has gave to me, my wife, and all my friends. Anytime I call I get to talk to a human not a recording. Thanks and keep up the good work. Randy & Diane McClure - Pigeon Forge, TN

Our car is running great. No problems. Russ has checked the fluid level a couple of times - no leaking. I wanted to again thank you all for being so friendly and helpful. You did not have to do the extras - finding us a hotel room and a rental car. These extras plus your sympathic and understanding attitude will always bring you repeat customers and a reputation to be proud of. You made a stressful situation a lot easier to deal wth. You can be sure if we are in Tennessee again we will stop and say hello. Thanks again!

Just a note to say thank you for the quick and dependable service you did on my wife's car. I was referred to you from a friend that also believes in you. I made the appointment to have my transmission filter changed and flushed before I went on a road trip back to Michigan to visit my family, you got me right in like you said you would do. You were good enough to take me back to work and pick me up when the job was done, this was a great service to me. You mentioned that you checked the tire pressure and belts and hoses which also helped put my mind at ease since I did not have the time to do it myself. You also mentioned something that I should keep an eye on about my transmission and when I got back to Michigan I followed up with a GM transmission specialist I had known for years and he agreed to what you had told me. I will recommend you to anybody looking for a Transmission Specialist and you will continue to do my work in the future. Thank you. Joe Wilcox - Sevierville, TN